Green Hyundai of Springfield, IL, tunes up customer service and operational efficiency with GuestCall LTD Auto Paging from HME Wireless
After "growing up" in car dealerships, Todd Green of Springfield, Illinois, decided to strike out on his own and start Green Hyundai. Fifteen years later, business is booming, and Green's dealership has become the #1 Hyundai volume dealer in the Midwest, month after month.
Green credits the success of his business to "unparalleled customer service", and a commitment to customers that stresses "100% Complete Satisfaction." And while the past six years have seen rapid growth for the dealership, Green and his team saw a real need to improve efficiency in order to keep pace. Enter service manager Ray Caruso, and a new auto paging system from HME Wireless.
After being charged with streamlining efficiency, Caruso wanted to look at things from a fresh perspective and offer new options to the Green management team. One of the first things Caruso did was to visit restaurants and look at other industries that were using guest paging. The experience convinced him it could work for Green Hyundai, and within a week of contacting HME Wireless, they were up and running with GuestCall LTD pagers.
"The process was so easy," said Caruso. "We all thought it was going to be complicated, but that wasn't the case at all."
Caruso noted that the pagers have helped the dealership with time management, prompting a new system that tracks what time customers' check in, and what time they check out. The auto paging system also helps staff to stay in constant contact with customers, who are free to roam throughout the vast dealership without worrying about how they'll be contacted when their service is done.
"We want them out looking at the cars," said Caruso, who also noted that customers are 'wowed' by the new technology. "Doing things the same way wasn't really an option. Now we page the customers, they come out, we talk for a couple of minutes, and everyone is happy."
As part of the streamlining mission, the team at Green Hyundai changed about "5 things at once". Caruso stressed that the auto paging was one thing that definitely made them faster, more efficient, and improved customer service. "We have seen a big move toward using on-site paging solutions in the auto industry over the past few years," said Russ Ford, Vice President of HME Wireless. "Companies like Green continue to be very successful by adding technology like our guest pagers to deliver outstanding customer service in a highly competitive space."
Green Hyundai stresses its commitment to service with a promise to, "Treat every customer as an honored guest in our home." It's a strategy that's working for Todd Green and his team, who are now ranked #11 out of over 800 Hyundai dealers in the nation.
For more information on auto paging systems and complete on-site paging solutions from HME Wireless, call (866) 611-4202 or visit www.hmewireless.com.
