Customer Spotlight: Robert Mondavi Winery
Those planning to go on a trip to Northern California should consider paying a visit to the beautiful Robert Mondavi Winery in Napa, CA. Come see the winery as the grapes are harvested, taking in their sweet scent as you drive through the Napa Valley. Stop by to learn more about the process of the grape from vineyard to cellar to finished wine. It is harvest time, so there are plenty of programs and events for you to enjoy. Indulge in good music, great food, and fine wines.
In 1966, founder Robert Mondavi was inspired to build the first major winery in the valley since prohibition. His vision was to create fine Napa Valley wines that would stand in the company of the great wines of the world. Not long after, the winery found much success. The Robert Mondavi collection of wines expanded to include Robert Mondavi Private Selection and Woodbridge by Robert Mondavi. As a leading vineyard operator in California, Robert Mondavi contributed to the worldwide recognition for the wines of the Napa Valley, arguably the center of the worldwide wine and food culture. For over four decades now, the Robert Mondavi Winery has led the wine industry with innovations in winegrowing and winemaking, as well as educational and cultural outreach.
As the success of the Robert Mondavi Winery increased over the years, more and more people have come to tour their vineyards and taste their wines. With the growing number of visitors, tours, and tastings, the winery needed to coordinate their operations. In response, the Robert Mondavi Winery
has recently deployed a QuietCall paging system from HME Wireless to increase staff responsiveness, and enhance the touring and tasting experience for its guests.
“This is our first experience with a paging system, and from day one we’ve noticed a big difference,” said Jocelyn Hoar, Visitor Center Manager of Robert Mondavi Winery. “We’re operating more efficiently. We’re more productive. And most importantly, we’ve been able to translate those improvements into a better experience for our guests during our tours.”
HME Wireless paging systems help increase efficiency and customer service. Now, managers can get in touch with tour guides who are equipped with convenient and compact belt-clip pagers no matter where they are on the property. Co-workers can contact available guides and the wait time for tours to start is minimized with the implementation of the paging system.
The wireless paging system utilized at the winery includes
a digital desktop transmitter that allows for easy system growth and CrystalCall belt-clip pagers, which are rechargeable and always ready to go. Guests do not need to worry about waiting for long periods of time until their tour begins due to the HME Wireless paging system upgrade. In addition, staff members in tasting rooms can be paged as soon as a tasting has been scheduled, ensuring
that tasting sessions start on time, with minimal waiting for guests. Also, Hoar noted that the wireless paging system
frees up staff members to perform other duties in the Winery Visitor Center, rather than waiting
in
the reception center for a tour or tasting to start. This QuietCall paging system helps the winery
create
a fluid process in coordinating tours, tastings, and other events.
Come by the Robert Mondavi Winery to experience Napa, especially if you share a love of wine, food and art, as the winery continues to pursue Robert Mondavi’s goal of excellence with the same passion and innovative spirit.
