Dockers Waterside lights up its Hamptons guests' experience using HME Wireless' restaurant paging systems
Summer in The Hamptons, and those who want to "see and be seen" flock to the beaches, bars and restaurants of this renowned seasonal playground. At Dockers Waterside in East Quoge, you can always count on big crowds—there to enjoy sizzling steaks, fresh seafood, a lively bar scene, and some of the most beautiful water views around.
Managing crowds and customer expectations is an absolute must in The Hamptons, where restaurants can come and go as quickly as last season's fashion. At Dockers Waterside, that job is now a little easier, thanks to a new GuestCall LTD restaurant paging system from HME Wireless.
Prior to using guest pagers for restaurants, Dockers would take a guest's cell phone number and attempt to call them once a table was available. That might sound good, but in the lively social scene of this waterside, Hamptons hot spot, calls would often go unanswered, while hostesses spent valuable time hunting down guests.
"I think a lot of people didn't answer their phones because of the lack of visuals," said Larry Hoffman, president of Dockers Waterside. "Now the pagers light up and vibrate, and if they're in a group, then there are a lot more people that can see or hear the pagers going off."
The guest pagers for restaurants have also helped Dockers reduce walk-aways and deliver more customer-friendly service—a must for any restaurant looking to succeed in this often-fickle seasonal environment. Hostesses also spend a lot less time searching for guests when a table becomes available… freeing them up for more important tasks, like greeting new guests and keeping the tables turning.
"The new system has worked out quite well," said Hoffman. "The customers like that they have that visual reminder now."
Featuring 180 waterfront seats, two outdoor "living rooms" and three bars, Dockers Waterside works hard to live up to its billing, "A Hamptons Favorite". The restaurant/bar delivers a complete experience to its guests, including great food and service, and, with a little help from Mother Nature, spectacular water views and sunsets.
"It is obvious why Waterside is so successful—with the delicious food and excellent service they provide to their guests," said Russ Ford, Vice President of HME Wireless. "Being even a small part of that success gives us a great sense of pride."
Pagers for restaurants from HME Wireless have now completed the picture, as Dockers Waterside looks forward to another great summer in The Hamptons.
For more information on restaurant paging systems and complete on-site paging solutions from HME Wireless, call (866) 611-4202 or visit www.hmewireless.com.
