Infiniti of Memphis calls on 2-Way Radios and wireless pagers from HME Wireless to enhance award-winning service department and customer experience
Infiniti of Memphis is an award winning auto dealership in Memphis, Tennessee, with a reputation for outstanding service. How outstanding? The dealership has achieved the highest honor that an Infiniti retailer can receive The Infiniti Award of Excellence for the last four years in a row. The annual award is presented to only 25 dealerships nationwide, and considered the Oscar of customer service.
Always looking to improve its customers experience and satisfaction, Infiniti of Memphis recently announced the addition of HME Wireless XL Series 2-Way Radios to its award-winning service department. The XL Series boasts 2 watts of power for extended range, and offers more channels and features than comparable 2-Way radios, for about half the cost.
This is a big place, said Paul Pope, Service and Parts Manager. And with the range of the XL Series, we can always reach each other without having to walk back and forth. Our customers may not see it, but that efficiency really pays off for them.
Pope also likes the flexibility of the XL Series 6-channel capability which allows managers to segment conversations between departments and notes that the radios have already helped with internal staff communication.
Infiniti of Memphis is also using HMEW QuietCall LTD AIO pagers to notify customers when their cars are done being serviced. These super compact devices help maintain a more relaxed atmosphere, where customers are free to relax in the waiting room or wander the showroom floor, knowing they can be reached at a moments notice.
Julian Herbert Pierre-Griffin, Manager for Infiniti Service Operations, Nissan North America, sees a bigger picture with the use of HME pagers. After observing the ease that a paging system brought to his dining experience one night, he decided to bring it into the auto service arena.
It adds more of a luxury aspect to car repair, said Pierre-Griffin. This way we can provide a quality service to our clients with a subtle, yet 21st-century way to contact customers.
Pierre-Griffin has also helped to introduce wireless headsets into the production and repair aspect of Infinitis business, believing that Its important the workers can communicate quickly and effectively.
Known for the proficiency and professionalism of its technicians and service consultants, Infiniti of Memphis attracts customers from far and wide to service their cars. And while the dealership takes pride in maintaining ongoing factory training on the latest in automotive service technologies, products, and procedures, nothing can match the value of a happy and satisfied customer. And thats where HMEs wireless paging systems and products come in.
We dont have to hunt down customers anymore, said Pope, which is a win-win for us, and our customers. Everything is working flawlessly, just as I hoped.
HME Wireless continues to develop cutting edge on site communications solutions to meet the needs of numerous industries. As one of the most competitive markets around the auto industry continues to look for ways to increase service and improve efficiency. HMEW is looked upon to bring these new ideas to market and raise the bar on service.
"As one of the premiere auto lines in the world Infiniti is synonymous with quality, dependability and style. HME Wireless is looked at the same way within the onsite communications industry," said Russ Ford Vice President, HME Wireless. "We are very proud that with so many choices out there Nissan chose us as there communications partner."
