Luigi's Pizza & Pasta adds HME Wireless' GuestCall LTD and ServerCall restaurant pagers to enhance customer service after significant expansion.
The more things change, the more they stay the same. Or, in the case of Luigi's Pizza & Pasta, the better they get. Owner Hamid Pezeshk opened Luigi's in Bryant, Arkansas in 2008 using some of the same family recipes Gino Luigi began using in Little Rock in the early 1970s. Today, Luigi's offers an even wider variety of homemade sauces, pastas, sandwiches, and fresh salads that leave an indelible mark on the taste buds. And while the menu may have expanded, one thing has remained constant – an uncompromised quality of customer service. This kind of service makes Luigi's a memorable dining experience and a favorite destination among locals, and many others who make it a point to visit when traveling to the area.
When great food meets exceptional service, word spreads quickly. So, to meet a growing demand, Mr. Pezeshk decided to expand his restaurant within a year. With an additional 1,200 square feet of space, the renovated Luigi's offers more seating and a full-service bar where guests can relax while waiting for a table. But upholding the same customer-friendly service for a greater number of guests was important to Mr. Pezeshk and his staff – and they addressed the challenge quickly.
“I am blessed with some of the friendliest, most professional employees, and we all work together as a team to take great care of our customers,” said Mr. Pezeshk. “We needed to find a more efficient way to notify the servers their orders were ready, and to let customers know their table was available.” A restaurant guest paging system and a server paging system were the answer, and the search began to find the right provider.
“After contacting many local restaurants and conducting lots of on-line research, I chose HME Wireless, and I’m so glad that I did. I don’t know how we ever managed without their wireless paging systems.”
By adding HME Wireless’ GuestCall LTD Luigi’s has been able to offer customer-friendly service and reduce walk-aways. With HME’s ServerCall, Luigi’s wait staff is instantly notified when food is ready for pick-up so they can make sure it’s delivered while it’s hot and fresh. It allows servers to spend more time with guests while working fast and efficiently – a cornerstone of Luigi’s success. “It is obvious why Luigi’s is so successful—with the focus and attention to detail they put in taking care of their guests,” said Russ Ford, Vice President of HME Wireless.“Being even a small part of that success gives our entire team a great deal of pride.”
Homemade meals, friendly service and an inviting atmosphere are what makes dining at Luigi's such a charming and enjoyable experience. With HME Wireless' discreet and effective restaurant paging systems that experience has only gotten better – even as more customers continue to walk through the door.
For more information on restaurant paging systems from HME Wireless, call (866) 611-4202 or visit www.hmewireless.com.
