GuestCall restaurant paging system from HME Wireless brings organization and efficiency to thriving Manhattan eatery, Pazza Notte
Imagine... an inventive Italian eatery on Manhattan's bustling Avenue of the Americas. Known for its brick oven pizzas and lively atmosphere, replete with martini specials, DJ's, a big central bar, private lounge and up to 800 guests on a typical high season day.
Now imagine trying to manage it all on a handwritten waitlist, walking around trying to find waiting guests amid the hustle and bustle.
That was the challenge faced by New York City's Pazza Notte, before employing a GuestCall restaurant paging system from HME Wireless.
Now the hostess or manager can simply add guests to the waitlist, and with café pager in hand, they can visit the bar or private lounge in the back without worrying about not hearing their name being called. A simple page is all it takes to notify waiting customers that their table is ready.
"The organizational aspects of the system have been outstanding," said restaurant manager Chris Allen. "It really expedites the seating process, and makes our hostess' and manager's jobs so much easier."
Allen admits that the previous system "was not a good process", and is pleased with the ease of use of the new paging system. Allen chose GuestCall coaster pagers for restaurant due to the model's high recognition factor with customers, and because the pagers are quote, "easy to keep track of."
Using GuestCall's wait list management feature has made managing big nightly and weekend crowds easier for Allen and his staff. And with greater organization and efficiency in the process, the restaurant is able to reduce walk-away's and ensure more customer-friendly service. "Adding the pressure of an exceptionally high volume location like Pazza really stresses a solutions and any weakness will show up fast," says Russ Ford Vice, President of HME Wireless. "We are glad to report that even in this huge volume location that GuestCall is making the kind of operational difference it was intended too."
Allen praised the Pazza Notte staff as being "really energetic" and "knowledgeable about the food." At HME Wireless, restaurant paging systems are the perfect complement to hard-working staff like that found at Pazza Notte, and something that will inevitably add to their guests' satisfaction.
When asked if he would recommend HMEW pagers for restaurant to other establishments, Allen replied with an emphatic, "Absolutely."
Pazza Notte's Facebook page notes that, "Our goal is to create an oasis in the heart of Manhattan, where our customers can escape the daily madness and enjoy fantastic food in a fun environment." Now that the upscale-casual hotspot has turned to restaurant paging from HME Wireless, there's confidence that meeting their goal, just got a whole lot easier.
For more information on restaurant paging systems and complete on-site paging solutions from HME Wireless, call (866) 611-4202 or visit www.hmewireless.com.
